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Following these steps will ensure that you are charged the correct shipping amount and that your order will be delivered in a timely manner.
MUST MATCH ADDRESS OF CREDIT CARD STATEMENT
When registering your address for payment on our site you will enter as your "bill to" information the same address within the U.S.A. where your credit card statement is mailed on the credit card you are using.
PACKAGED WITH CARE
Great care has been taken, through various quality control protocols, to ensure that all products conform to our high quality standards and each are inspected prior to shipment. We are confident that you will be happy with your purchase from greatbabyproducts.com and they come with a risk-free satisfaction guarantee in our return policy. Your purchase will be shipped via a corrugated box. The shipping carriers we use are UPS Ground, USPS (United States Postal Service) Priority Mail and USPS 1st class Mail Package services.
FREE SHIPPING PROMOTION REQUIREMENTS
You must select the "Free Shipping" option from the drop down box when selecting a shipping method. Free shipping applies to all orders over $99 before tax and after discounts if they apply. All orders made with the free shipping promotion must have a shipping address that is within the continental USA. We can not offer this to Hawaii, Alaska, APO/FPO or our international customers. Please note that your shipment will be sent UPS ground though you may choose a faster method of delivery service. Almost all our products qualify for this promotion. Some items do not qualify for this discount and may have a fixed shipping charge due to their weight, size or if they are sent from another manufacturer, such as strollers or furniture. Items that are large or heavy may be drop shipped directly to you from the manufacturer. We reserve the right to discontinue or change this or any offer at anytime without notice.
**IMPORTANT: If you qualify for this promotion and later return merchandise that reduces your total order below the qualifying promotional amount of $99, you will be charged the full cost of the original promotional shipment charges. Adhering to these guidelines allows us to offer better promotions, discounts, low and free shipping opportunities to our customers. By asking you to become a larger customer we then can reduce our profit margin and pass on the savings to our customer like you. This can only be achieved if our policies are followed. We strive to offer excellent customer service and thank you in advance for being a new or welcomed back existing customer.
DAYS IN TRANSIT
The amount of time before you receive your purchased products is determined by the shipment method and the location of your shipping address from our warehouses in Washington State. Please be advised that time in transit begins and is calculated to start from your ship date as noted by your receiving of a shipment confirmation and/or tracking number email. USPS does not provide a tracking number to customers but rather a confirmation.
USPS PRIORITY MAIL AND 1st CLASS MAIL PACKAGE
Take approximately 2-3 days on domestic U.S. shipments. UPS Ground takes a little bit longer (please refer to chart below for time period). These shipping carriers are the most efficient method to get your items fast and at a low cost. Packages of light weight or smaller items usually show it to be faster and less expensive to ship via USPS. Larger and heavier packages will usually be more economically sent by UPS Ground.
UPS GROUND
Estimated Days in Transit depends upon the geographical zone of your shipping address.
IN RARE INSTANCE OF SHIPMENT RELATED DAMAGES
The shipping box is designed for structural integrity to prevent damaged goods and we take strict care in packaging your purchase. Please inspect your merchandise upon receipt and report any damage immediately to us within 48 hours. Our statistics show that very rarely shipments are damaged. If by chance the box has been damaged causing subsequent damage to the product, please retain the shipping box for proper proof and contact us and the shipping carrier to make a claim and provide the required information.
SHIPPING FEES
It is important to realize that the more you buy the less the shipping cost as a percentage of the total. This is because there are many items that don't add any or little additional charge for shipping. Many of the items are so light weight and compact so they do not incur extra freight amounts and we pass on the savings to our customers. This means that a few more items added to your shopping cart should not add much more in the way of shipping fees. We pass on our established excellent freight contract rates to our customers.
HAWAII AND ALASKA
We only offer USPS Priority service and provide the same rates as if delivering within the continental U.S.A.
APO/FPO SHIPMENTS
A sincere Thank You to our men and women of the armed forces, including their family and friends, that are dedicated and work hard to keep our freedom light shining bright. Our thoughts and love goes out to you all. .....DNC Management & Staff.
PROPER ORDERING WHEN MILITARY ORDERS ARE ACCEPTED
Military Overseas Addresses
All rates are the same as shipping within the domestic U.S.A.
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely manner. When registering your address for payment on our site you will enter as your "bill to" information the same address within the U.S.A. where your credit card statement are mailed on the credit card you are using. Then enter the "ship to" adress of the overseas military location, including, if applicable: the Military Base name, Unit Number, Box Number, or USS Ship name. Enter the city, state, zip code according to the guidelines below
Enter the ship to state and enter into the notes section whether it is: AA, AE or AP:
AA (Armed Forces of Americas)
AE (Armed Forces of Europe)
AP (Armed Forces of Pacific)
Enter as the city either APO or FPO:
APO (Army Post Office)
FPO (Fleet Post Office)
"AE" if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter "AA" if the recipient is stationed in the Americas. Enter "AP" if the recipient is stationed in Asia or the Pacific. Regardless of where the recipient is stationed, select "United States" as the Country.
All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail to the Army Post Office depot. The military handles the delivery once the packages arrive at the designated AA, AE or AP address, and from that point the delivery is subject to the military delivery schedules. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days. We automatically calculate your shipping charge which is the same as domestic U.S.A. rates. Once you have approved the total cost, including shipping charges, payment can be made. Certain oversized items cannot be shipped to these addresses.
CANADA
Currently we do not ship to Canada but please check back since we will soon offer our great products to our Canadian friends. Any customs duties or taxes are the responsibility of the recipient.
PUERTO RICO AND US VIRGIAN ISLANDS
We are currently working on allowing shipments considered U.S.A. territories. We will only offer USPS Priority service and provide the same rates as if delivering within the continental U.S.A.
ORDER TURN AROUND TIME
We always strive to ship orders in a timely manner. Typically, orders will need processing time of 1 to 2 business days and a little bit longer for oversized, over weight or drop shipped items.
SHIPPING DELAYS
We always try our best to make sure your order gets where it's going in a reasonable amount of time. Of course, there are some things that are beyond our control like weather, delivery error and international shipping schedules. Regardless of the reason for the delay, we will do our best to help you as best we can. Contact us with any concerns or problems.
REFUSAL OF DELIVERY
If a package is refused for delivery, the customer will be responsible for shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the shipping charge. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appeared to be damaged in shipping.
INCORRET SHIPPING ADDRESS
Packages that are returned to our warehouse or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the shipping.
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